Also unique to Adobe packages, the Adobe Deployment Manager tool will remove any items it has installed to ensure that any damaged components are removed.At some point in the process it identifies the OS is unsupported and so fails the install. As a result, the installation process for the update has started, and the Adobe Deployment Manager (the tool Adobe uses to deploy software, wrapped in an MSI or installer package) has partly proceeded with the install. It also appears that Adobe are not using a feature within macOS packages to prevent an installation starting on unsupported OS versions (limited to distribution type packages).from 2020 to 2021 titles) and not between minor versions within the same 'year'. Historically this has only been a change made between major versions (e.g. It appears that at some point in late 2020, Adobe changed the minimum macOS version for some of their Adobe 2020 titles from macOS High Sierra (10.13) to macOS Mojave (10.14). The affected titles are currently understood to be:Īfter some investigation, we have found the following: It has been brought to our attention that an update to some Adobe 2020 software titles has resulted in those titles being removed from devices running macOS High Sierra (10.13). This article pertains to any Auto-Update for Jamf and datajar.mobi customers with devices running macOS High Sierra (10.13) with the Adobe Creative Cloud 2020 suite.
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